7 habits of highly effective IT people
His original intent was specifically to discuss program management skills (at Microsoft), but I think this general framework is a good one for any effective IT person. I employ several of these in my security work and of course any of them can always be improved.
J.D. Meier's Blog: 7 Habits of Highly Effective Program Managers
* Habit 1, Frame problems and solutions.
* Habit 2, Sell visions.
* Habit 3, Deliver incremental value.
* Habit 4, Manage communication.
* Habit 5, Connect with customers.
* Habit 6, Execute.
* Habit 7, Leverage the system.